You are responsible if the problem is in your jack or the wire that runs through your home or office. You have three options for repair:

1. Call YTC. If you subscribe to our optional Maintenance Policy, we will repair your jack or inside wiring at no cost to you. If you don't subscribe, we will gladly repair the problem, however, there will be a charge for labor and materials.

2. You may hire an independent contractor or home repair expert to repair your jack or inside wiring.

3. You may repair the problem yourself.