Elderly (residential customers over 65 years of age) and handicapped residential customers may qualify for special consideration. The Company shall attempt to identify and register eligible individuals either at the time of application for service, when asked about options for elderly or handicapped, or when contacted by a customer about suspension.

If registered as elderly or handicapped by the Company, at least 72 hours before suspending service the Company will make 2 attempts at different times of the day to contact the customer, an adult at the premises, or someone previously designated by the customer, either in person or by telephone. If the attempt to contact is successful, the Company will explain what can be done to avoid suspension. These options include a delayed payment agreement, third party notice, or provide names of available assistance agencies. If the attempt to make personal contact is unsuccessful, the Company will give 24 hours written notice, which explains the options listed above to avoid suspension. If the notice is delivered to the customer's premises, the notice will be left in a conspicuous place. If the Company mails the notice, the 24 hours begins 3 calendar days after the date the notice is postmarked.