Bills are issued monthly and include local service for one month in advance, appropriate charges for long distance calls and any other charges incurred since the previous billing. The bills are mailed on the last day of the month for the next month's service.

All bills are due on or before the 22nd day of each month. Customers whose bills are not paid by the due date will receive a "Shut-Off Notice" stating the last day to pay before service will be suspended. Once suspended, the full delinquent amount, plus a reconnection charge, must be paid before service will be restored.

A residential customer may designate a third party to receive a copy of any "Shut-Off Notice."

Suspension of service may be delayed when a "Certified Medical Emergency" exists or when a "Delayed Payment Agreement" has been entered into with the Company. These options are available through the local business office.

Residential customers may qualify for our: Extended Due Date Plan". A qualifying customer's bill payment due date may be changed to coincide with or follow the customer's receipt of income. Customers who qualify under this policy and pay by the new date will not be considered late on their payment. The following customers may qualify for the plan.

1. Persons receiving Aid to Families with Dependent Children (AFDC), Aid to the Aged, Blind & Disabled (AABD), or Supplemental Security Income.

2. Also, persons whose primary source of income is Social Security or Veterans Administration disability or retirement benefits.

During periods of extended absence customers may elect to pay their bill in advance. The advance payment will be based on the customer's average monthly bill for the most recent twelve months. Payments may also be made automatically by enrolling in the Company's bank draw draft plan. The customer can arrange to have bills mailed to an alternate address or third party during the absence. Contact our Business Office for further information regarding our "Extended Due Date Plan" or "Extended Absence Plan".